Return Policy

We accept exchanges for store credit only.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a store credit.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@friendsofaiweiwei.com and send your item to:

United Expression Media
AW Asia
545 West 25th Street
New York, New York 10001
7th floor

Shipping

To return your product, you should mail your product to:

United Expression Media
AW Asia
545 West 25th Street
New York, New York 10001
7th floor

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Thank you for supporting Friends of Ai Weiwei.